Terms and conditions of use


You need to register so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section. Registered users will be able to access the following services:

- Purchase of products online;
- Creation of a list of favourite products which can be sent by email;
- Forgotten password recovery: customers can retrieve their password, by entering their own email;
- Previous orders: customers can access previous order history;
- Changes to personal data: customers can change their personal data and user data;
- Address management: customers can change their shipping and invoice addresses.

Acceptance of the above services and activities shall also include express acceptance of the installation of web cookies.In addition, we specify that providing data is optional but strictly necessary for taking advantage of the services and activities described above.



All of our product pricing includes tax of import 30% and 10% for the VN Tax.

We do not charge any additional taxes or extra fees on top of our advertised product price and shipping/handling. However, it is your responsibility to pay any fees charged by your local customs or postal office, should they be incurred.



We totally understand the frustration associated with a late parcel.
A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 3-6 days. Please understand that we have no control over customs or your countries postal system. Before you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.


We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days. Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.


We take our shipping and dispatch accuracy very seriously. If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;

1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you received it.

2) Weigh your parcel and it's contents.

3) Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.

Then contact SUPPORT HOTLINE with the following information:

- Order ID
- Problem with order

Attach photos of the parcel and contents, as stipulated above. Failure to follow the procedures above will result in a rejection of the claim.

ATTENTION: Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.


If you would like to change the details on your order you need to act quickly. The safest way to change your address is by calling us.
Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched. Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time. We strongly urge you to phone us if you find that your address details are incorrect or need to be changed.



Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can't underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our Head Offices for the paoloitaly.com® is located in Ho Chi Minh City, Vietnam. and the laws of Vietnam shall govern any interpretation of these terms and conditions.


This page constitutes, to all effects and purposes, excluding none, the information contained in this document under the license (“Personal data protection code”, hereinafter called the “Code” for short). Pursuant to the mentioned Code, we hereby expressly state the purposes and methods of the processing, which the data are undergoing. In this regard, personal data shall be collected and processed in order to allow registration on the paoloitaly.com® site.

All data shall be processed by computer and/or other electronic means and stored on our database. No personal data from the clients will ever, for any reason, be given to any third party, whatever that third party may be, whatever reason is presented.


Paoloitaly.com® is not responsible for typographical errors. paoloitaly.com® reserves the right to cancel any order you have placed if there was a typographical error on the paoloitaly.com® Store concerning the pricing or availability of any item you ordered when you placed the order. paoloitaly.com® reserves the right to change the terms and conditions of sale at the paoloitaly.com® Store at any time. paoloitaly.com® may make changes to any products or services offered at the paoloitaly.com® Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the paoloitaly.com® Store with respect to products and services may be out of date, and paoloitaly.com® makes no commitment to update the information provided at the paoloitaly.com® Store with respect to such products and services. paoloitaly.com® reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the paoloitaly.com® Store, or to any portion of the paoloitaly.com® Store, for any reason; (2) to modify or change the paoloitaly.com® Store, or any portion of the paoloitaly.com® Store, and any applicable policies or terms; and (3) to interrupt the operation of the paoloitaly.com® Store, or any portion of the paoloitaly.com® Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at the paoloitaly.com® Store are governed by Hong Kong law, without giving effect to its conflict of law provisions. No paoloitaly.com® employee or agent has the authority to vary any of the paoloitaly.com® Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. paoloitaly.com®’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by paoloitaly.com® of any provision or any right it has to enforce these policies, nor shall any course of conduct between paoloitaly.com® and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The paoloitaly.com® Store provides access to paoloitaly.com® international data and, therefore, may contain references or cross references to paoloitaly.com® products, programs and services that are not announced in your country.


All prices are subject to change without notice and all product description and specifications are subject to change without notice.